Client Expectations

The experience from Curly Coily Bella Mia, is a partnership that requires your participation and commitment. Partnering with me will consist of following up after your initial appointment, maintaining your cuts quarterly every 2-4 months. My goal is to provide you with a solid hair regimen, and offer you the best styling techniques in between visits. Being consistent is key! New Client appointments are highly requested and are limited per month.

To see results the process may take time, depending on the condition of your hair. You must be comfortable wearing your hair in it's original natural state. If you are not ready for this commitment, we may not be the right fit for you.

A curly cut is designed for those who wear their curly hair 90-100% of the time. Curly hair is made up of different curl patterns that will read completely different when it is in an altered state. Hair should be cut how you wear it the most. Hair that is frequently straightened with heat, will not be compatible with the cutting and styling techniques we use.

At least 30 days leading up to your appointment you will forgo the use of oils, butters, and Eco Styler/Wetliner gel, heavy butters, oils, coconut oil, silicones, petroleum, lanolin, echo gel, wetliner styler gel, Cantu products, Shea moisture products, castor oil, Mielle, etc. These products/ingredients prevent water from entering in and have a huge impact on the outcome of your hair at our appointment.

What do I need to do?

1. Clarify with or Malibu Un doo goo, Kinky Curly Come Clean, once every 6-8 weeks. These are strong cleansers that help to start the process of removing build up from the hair. Use as directed!

2. Shampoo with AG Naturals Balance and Condition with AG Naturals Boost. Shampoo at least 4 times leading up to our appointment. You should be cleansing and conditioning at least every (7-10 days) leading up to appointment.

3. Style your wash and go with Uncle Funky's Curly Magic, or Mousse Def by The Doux

APPOINTMENT SCHEDULING

I value our guests’ time and we ask our guests to extend the same courtesy. I kindly request you reserve your appointments with a 50% deposit using a credit card to guarantee reservations.

APPOINTMENT CANCELLATION

Tessa Klingler has a 48 hour cancellation policy.  If you cancel or change your appointment with less than 48 hours notice, you will either lose your 50% deposit or be charged a fee determined by Tessa based on your service.  

Tessa understands things come up...THE ABSOLUTE best way to contact Tessa for last minute cancellations is via text (224) 448-8042 or email contact@curlycoilybellamia.com. Tessa will respond to your email or text.

This policy is in place out of respect for Tessa's time.  Cancellations with less than 48 hours notice are difficult to fill.  By giving last minute notice or no notice at all, you prevent someone else from being able to schedule into that time slot.  

"NO-SHOWS"

Non-cancellations or "NO-SHOWS" will be charged 100% of the original service booked on your next scheduled visit.  In the event you miss three consecutive appointments without contacting the salon, you will be unable to schedule future appointments. 

LATE GUESTS

It's understood "life happens.  If for any reason you are expecting to be late by 10 minutes or more to a scheduled appointment, please call me! 

I work very hard to schedule the right amount of time for each service.  Accommodating late guests is often impossible without disrupting every other guest scheduled that day.  Please be aware in the unfortunate event you are late, we cannot guarantee that your services will be performed that day.  Tardiness may require rescheduling your appointment for another day.  

APPOINTMENT CONFIRMATION

As a courtesy, I make every effort to notify you of your appointment date and time.  You will receive an email AND a confirmation 12 hours before your appointment by text if I have your information on file.  I confirm in advance as a courtesy because I understand how easy it is to forget an appointment you booked months ago.  However, it is your responsibility to remember your appointment dates and times and inform me if your contact information has changed.  

CHILD SAFETY

For safety reasons and insurance purposes, no child under the age of 12 may accompany you while you are having a service.  We do not have the facilities to care for children.  We love children, and we hope you understand that we cannot assure their safety in a professional environment.  We also do not want to compromise the relaxation of our guests.  Your understanding is greatly appreciated.

SERVICE SATISFACTION

In the event that you are not satisfied with your service, I ask you to please contact me within 7 days of your original appointment to receive a complimentary re-do service (instances may vary). I would like every opportunity to meet and exceed your expectations, as I value you as a guest.